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What is Covered
- Impulse™ LTX Multimedia Whiteboard System
PolyVision Corporation warrants to the original consumer or other end-user
purchaser that this product is free from defects in material and workmanship
for a period of two years (one year for the printer) from the date of
purchase. PolyVision Corporation further warrants for the lifetime of
the original installation under normal conditions of use, that the porcelain
enamel finish writing surface shall not exhibit excessive fading of color,
crazing, cracking or flaking.
Should there be a failure during the warranty period, upon proof of purchase,
the product will be repaired or replaced (with the same or similar model)
at our option, without charge for either parts or factory labor. Shipping
costs will apply. Please keep your original sales receipt or invoice for
proof of purchase. Without proof of the purchase date, your warranty will
be defined as beginning on the date of manufacture, which is recorded
by serial number at the factory. This warranty applies only to the first
end-user purchaser and only when the product is used in a country for
which it is labeled for sale. Some factory-reconditioned parts may be
used in the assembly of this product.
This warranty includes all minor software upgrades (software bug fixes)
that are released during the warranty period for this product. In order
to receive software upgrades, the product must have an Ethernet connection
to the Internet and appropriate network gateways to allow outbound file-transfer
protocol (FTP) access. Software upgrades must be initiated from a web
browser connected to the product’s web site by the end-user. Software
upgrades cannot be performed remotely.
What is not covered
- Any product that is sold or used outside of North America and Europe
unless the product was specifically labeled for sale in that country.
- Any product on which the serial number has been defaced, modified,
or removed.
- Damage, deterioration, or malfunction resulting from, but not limited
to:
- Accident, misuse, abuse, neglect, fire, water, lightning or other
acts of nature, unauthorized product modification, or failure to
follow instructions supplied with the product.
- Use of unintended writing implements such as (but not limited
to) ballpoint pens, pencils, fountain pens, or non-dry-erase markers.
- Use of non-approved cleaning materials or solvents.
- Repair or attempted repair by anyone not authorized by PolyVision.
- Any damage incurred in shipping.
- Removal or installation of the product.
- Any other cause that does not relate to a product defect.
- Cartons, carrying cases, pens, external cabinets, or any accessories
used in connection with the product.
- On-site labor, including removal and/or installation
- Shipping charges to and from our factory, dealer, or authorized repair
depot.
- Major software upgrades that include new product features.
How to get warranty service
If you experience a problem with this product, contact PolyVision customer
service (800-620-POLY or 800-620-7659 in the USA, or +32 (0)89 32 31 30
in Europe) to resolve the problem. Support is available during normal
business hours. A response is guaranteed within 24 hours of contact. If
the product is diagnosed as being defective, you may be asked to ship
defective parts directly to PolyVision in exchange for new parts. If you
are directed to return parts directly to PolyVision, you must obtain a
Return Materials Authorization (RMA) number from PolyVision. All parts
returned to PolyVision must have an RMA number assigned, regardless of
reason for return. The RMA number must be clearly marked on the outside
of the shipping carton; any unit without an RMA number will be returned
to the sender. Once you have a valid RMA number, in the USA ship the parts,
prepaid and insured, to:
PolyVision Corporation
14523 SW Millikan Way, Suite 130
Beaverton, OR 97005
USA
Outside the USA ship the parts, prepaid and insured, to:
PolyVision Business Center
Zuiderring 56
3600 Genk, Belgium
Limitation of damages and implied warranties
POLYVISION WARRANTS THAT THE PRODUCT WILL OPERATE SUBSTANTIALLY IN CONFORMITY
TO THE POLYVISION DOCUMENTATION AND PUBLISHED SPECIFICATIONS FOR A PERIOD
OF TWO YEARS AFTER CONSUMER PURCHASE, PROVIDED IT IS USED IN ACCORDANCE
WITH POLYVISION’S USER INSTRUCTIONS. POLYVISION’S SOLE AND
EXCLUSIVE LIABILITY, AND YOUR EXCLUSIVE REMEDY, FOR ANY BREACH OF THIS
WARRANTY IS THAT, IF THE BREACH IS REPORTED TO POLYVISION IN WRITING WITHIN
THE TWO-YEAR WARRANTY PERIOD, POLYVISION WILL CORRECT THE NONCONFORMITY,
EITHER BY CORRECTING THE PRODUCT OR (WHERE APPROPRIATE) DOCUMENTATION;
REPLACING THE PRODUCT; OR, WHERE POLYVISION DETERMINES THAT CORRECTION
OR REPLACEMENT IS NOT FEASIBLE, REFUNDING THE FEE ACTUALLY PAID FOR THE
PRODUCT. NO OTHER REMEDY SHALL BE AVAILABLE TO YOU. EXCEPT AS EXPRESSLY
SET FORTH HEREIN, POLYVISION MAKES NO WARRANTY OF ANY KIND, EXPRESSED
OR IMPLIED. POLYVISION DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. POLYVISION SHALL HAVE NO LIABILITY
BEYOND THE OBLIGATIONS SET FORTH ABOVE. IN NO EVENT SHALL POLYVISION BE
LIABLE FOR ANY INDIRECT DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL, OR
OTHERWISE (AND EXPRESSLY INCLUDING LOST PROFITS AND LOSS OF DATA) OR FOR
ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THIS PRODUCT UNDER THIS
OR RELATED AGREEMENTS, WHICH DAMAGES ARISE OUT OF THE USE OF THE HARDWARE,
IRRESPECTIVE OF WHETHER POLYVISION SHALL HAVE BEEN INFORMED OF THE POSSIBILITY
OF SUCH DAMAGES AND IRRESPECTIVE OF THE CAUSE OF DAMAGE, INCLUDING NEGLIGENCE.
SOME STATES OR COUNTRIES RESTRICT THE RIGHT TO EXCLUDE CERTAIN WARRANTIES,
THEREFORE, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
How state law relates to the warranty
In the USA, this warranty gives you specific legal rights, and you may
also have other rights, which vary from state to state. PolyVision Corporation
products are warranted in accordance with the terms of the applicable
PolyVision Corporation limited warranty. Product performance is affected
by system configuration. Software, the application, customer data, and
operator control of products are considered to be compatible with many
systems. The specific suitability of a product for a specific purpose
or application must be determined by the customer and is not warranted
by PolyVision Corporation. |
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