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What is Covered
- CopyCam® Image Capturing System
PolyVision Corporation warrants to the original end-user purchaser that
this product is free from defects in material and workmanship for a period
of one year from the date of purchase. During the warranty period, and
upon proof of purchase, the product will be repaired or replaced (with
the same or similar model) at our option, without charge for either parts
or labor. Shipping costs will apply.
Please keep your original sales receipt or delivery invoice for proof
of purchase. Without proof of the purchase date, your warranty will be
defined as beginning on the date of manufacture, which is recorded by
serial number at the factory.
This warranty applies only to the first end-user purchaser and only when
the product is used in a country for which it is labeled for sale. Some
factory-reconditioned parts may be used in the assembly of this product.
What is not covered
- Any product that is sold or used outside of North America and Europe
unless the product was specifically labeled for sale in that country.
- Any product on which the serial number has been defaced, modified,
or removed.
- Damage, deterioration, or malfunction resulting from, but not limited
to:
- Accident, misuse, abuse, neglect, fire, water, lightning or other
acts of nature, unauthorized product modification, or failure to
follow instructions supplied with the product.
- Use of abrasive cleaning materials on the enclosures or lens.
- Any damage incurred in shipping.
- Removal or installation of the product.
- Excessive weight applied to the product.
- Failure to mount the product securely in accordance with the written
installation instructions.
- Any other cause that does not relate to a product defect.
- Cartons, carrying cases, or any accessories used in connection with
the product.
- Removal and/or installation charges.
- Costs of initial installation and adjustment. These costs are the
responsibility of the consumer.
- Shipping charges to and from our factory or authorized repair depot.
How to get warranty service
If you experience a problem with this product, contact PolyVision Technical
Support (888) 388-0995 to resolve the problem. If the product is diagnosed
as being defective, return the product to PolyVision. If you are directed
to return the product directly to PolyVision, you must obtain a Return
Materials Authorization (RMA) number from PolyVision. All products returned
to PolyVision must have an RMA number assigned, regardless of reason for
return. The RMA number must be clearly marked on the outside of the shipping
carton; any unit without an RMA number will be returned to the sender.
Please call (800) 334-4922 to obtain an RMA number. Once you have a valid
RMA number, ship the product, prepaid and insured to:
PolyVision Corporation
14523 SW Millikan Way, Suite 130
Beaverton, OR 97005
USA
Limitation of damages and implied warranties
POLYVISION WARRANTS THAT THE PRODUCT WILL OPERATE SUBSTANTIALLY IN CONFORMITY
TO THE POLYVISION DOCUMENTATION AND PUBLISHED SPECIFICATIONS FOR A PERIOD
OF ONE YEAR AFTER CONSUMER PURCHASE, PROVIDED IT IS USED IN ACCORDANCE
WITH POLYVISION'S USER INSTRUCTIONS. POLYVISION'S SOLE AND EXCLUSIVE LIABILITY,
AND YOUR EXCLUSIVE REMEDY, FOR ANY BREACH OF THIS WARRANTY IS THAT, IF
THE BREACH IS REPORTED TO POLYVISION IN WRITING WITHIN THE ONE-YEAR WARRANTY
PERIOD, POLYVISION WILL CORRECT THE NONCONFORMITY, EITHER BY CORRECTING
THE PRODUCT OR (WHERE APPROPRIATE) DOCUMENTATION; REPLACING THE PRODUCT;
OR, WHERE POLYVISION DETERMINES THAT CORRECTION OR REPLACEMENT IS NOT
FEASIBLE, REFUNDING THE FEE ACTUALLY PAID FOR THE PRODUCT. NO OTHER REMEDY
SHALL BE AVAILABLE TO YOU.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, POLYVISION MAKES NO WARRANTY OF
ANY KIND, EXPRESSED OR IMPLIED. POLYVISION DISCLAIMS ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
POLYVISION SHALL HAVE NO LIABILITY BEYOND THE OBLIGATIONS SET FORTH ABOVE.
IN NO EVENT SHALL POLYVISION BE LIABLE FOR ANY INDIRECT DAMAGES, WHETHER
INCIDENTAL, CONSEQUENTIAL, OR OTHERWISE (AND EXPRESSLY INCLUDING LOST
PROFITS AND LOSS OF DATA) OR FOR ANY DAMAGES IN EXCESS OF THE PURCHASE
PRICE OF THIS PRODUCT UNDER THIS OR RELATED AGREEMENTS, WHICH DAMAGES
ARISE OUT OF THE USE OF THE HARDWARE, IRRESPECTIVE OF WHETHER POLYVISION
SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES AND IRRESPECTIVE
OF THE CAUSE OF DAMAGE, INCLUDING NEGLIGENCE. SOME STATES RESTRICT THE
RIGHT TO EXCLUDE CERTAIN WARRANTIES. THEREFORE, THE ABOVE EXCLUSIONS MAY
NOT APPLY TO YOU.
How state law relates to the warranty
This warranty gives you specific legal rights, and you may also have other
rights, which vary from state to state. PolyVision Corporation products
are warranted in accordance with the terms of the applicable PolyVision
Corporation limited warranty. Product performance is affected by system
configuration. Software, the application, customer data, and operator
control of products are considered to be compatible with many systems.
The specific suitability of a product for a specific purpose or application
must be determined by the customer and is not warranted by PolyVision
Corporation.
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